PRIVACY POLICY

This Privacy Policy explains how Stellar ("Stellar," "we," "us," or "our") collects, uses, discloses, and protects personal information when you access or use our websites, desktop software, accounts, subscriptions, online communities, customer support, and related products and services (collectively, the "Services").

Please read this Privacy Policy carefully. By using the Services, you acknowledge that you have read and understood this Privacy Policy. If you do not agree with our practices, do not use the Services.

1. Who We Are

Stellar is based in Sheridan, Wyoming.

Business address: Sheridan, Wyoming

Privacy email: support@stellara.io

Website: https://stellaraio.com

2. Scope of This Policy

This Policy applies to personal information processed through the Services. It does not apply to the independent practices of third-party retailers, payment processors, marketplaces, social platforms, proxy or infrastructure providers, websites, or services that you choose to use with Stellar. Those third parties are governed by their own privacy notices and terms.

3. Information We Collect

3.1 Information You Provide

• Account and contact information, such as your name, email address, phone number, mailing or billing address, username, company name, and account identifiers.
• Subscription and transaction information, such as the plan or product purchased, purchase date, amount, payment status, license status, and related transaction identifiers. Payments to Stellar are generally processed by third-party payment providers, and Stellar generally does not receive full payment-card numbers used to pay Stellar.
• Support and communications information, including messages, tickets, attachments, feedback, survey responses, call information, and communications through Discord or other community platforms.
• Desktop application and automation information that you choose to enter or configure, such as task settings, retailer or website selections, product identifiers, profiles, checkout preferences, proxy configurations, and other information needed to operate requested features.
• Retailer checkout information. Certain Services may allow you to enter retailer account credentials, shipping or billing details, or payment-method information for use with a third-party retailer. Depending on the feature and your configuration, this information may be stored locally on your device and transmitted to the selected retailer or relevant service provider at your direction. Stellar does not use such information to make purchases for its own benefit.
• Any other information you voluntarily provide to us or make available through the Services.

3.2 Information Collected Automatically

• Device and technical information, such as IP address, device identifiers, operating system, application version, browser type, language, screen or window characteristics, and general network information.
• Usage and diagnostic information, such as feature usage, session dates and times, task status, retailer or module used, performance measurements, crash reports, error messages, request or response metadata, and security events.
• Website and cookie information, such as pages visited, referring URLs, approximate location derived from IP address, and information collected through cookies, pixels, software development kits, local storage, and similar technologies.

3.3 Information From Other Sources

We may receive information from subscription and payment platforms such as Whop, authentication or community platforms such as Discord, service providers, business partners, fraud-prevention services, and publicly available sources. The information received depends on your settings, the permissions you grant, and the third party's privacy practices.

4. How We Use Personal Information

We may use personal information to:

• Provide, operate, maintain, authenticate, license, and improve the Services.
• Create and manage accounts, subscriptions, licenses, payments, and customer relationships.
• Process user-directed tasks and provide the features and functionality you request.
• Provide support, troubleshoot errors, monitor module health, and communicate service, security, billing, and administrative updates.
• Detect, investigate, and prevent fraud, abuse, unauthorized account sharing, security incidents, illegal activity, and violations of our agreements.
• Analyze performance and usage, conduct research, develop features, and generate aggregated or de-identified information.
• Send marketing communications where permitted by law and manage your communication preferences.
• Comply with law, enforce our agreements, protect rights and safety, and establish, exercise, or defend legal claims.

5. Legal Bases for Processing

Where the laws of the European Economic Area, United Kingdom, or another jurisdiction require a legal basis, we process personal information as necessary to perform a contract with you; based on our legitimate interests in operating, securing, supporting, and improving the Services; to comply with legal obligations; or with your consent. Where we rely on consent, you may withdraw it at any time, without affecting processing that occurred before withdrawal.

6. How We Disclose Personal Information

We may disclose personal information to the following categories of recipients:

• Service providers that support hosting, cloud infrastructure, software delivery, diagnostics, analytics, communications, support, authentication, payments, subscription management, security, fraud prevention, and professional services.
• Third-party retailers and services when you direct the Services to interact with them or when disclosure is necessary to provide a feature you request.
• Affiliates and contractors that process information for the purposes described in this Policy and are subject to appropriate confidentiality or data-protection obligations.
• Government authorities, regulators, law enforcement, courts, advisors, and other parties when reasonably necessary to comply with law, respond to lawful requests, enforce agreements, protect rights or safety, or prevent harm.
• Parties to a corporate transaction, including an actual or proposed merger, financing, acquisition, sale, restructuring, bankruptcy, or transfer of all or part of our business or assets.
• Other parties with your direction or consent.

We do not authorize service providers to use personal information for purposes unrelated to the services they provide to Stellar, except as permitted or required by law.

7. Payments and Third-Party Platforms

Subscriptions and payments may be offered through third-party platforms or processors, including Whop. Those providers may collect payment and identity information directly from you and provide Stellar with transaction, entitlement, dispute, refund, and subscription information. Their handling of information is governed by their own privacy policies. Stellar is not responsible for the independent privacy practices of third parties.

8. Cookies, Analytics, and Advertising

We and our service providers may use cookies and similar technologies to keep you signed in, remember preferences, secure the Services, measure performance, understand usage, and support analytics or marketing. You can control many cookies through your browser or any cookie controls we make available. Blocking cookies may limit some features.

Stellar does not sell personal information in exchange for money. Some analytics or advertising technologies may involve disclosure of online identifiers or activity data that certain laws define as "sale," "sharing," or use for targeted advertising. Where applicable, you may opt out using available cookie controls, a recognized Global Privacy Control signal, or by contacting us.

9. Data Retention

We retain personal information only for as long as reasonably necessary for the purposes described in this Policy, including to provide the Services, maintain business and financial records, resolve disputes, enforce agreements, protect security, and comply with legal, tax, accounting, or reporting obligations. Retention periods vary based on the type of information, the nature of our relationship, legal requirements, and security needs. We may retain aggregated or de-identified information where it can no longer reasonably identify you.

10. Security

We use reasonable administrative, technical, and organizational safeguards designed to protect personal information against unauthorized access, loss, misuse, alteration, or disclosure. However, no method of transmission or storage is completely secure, and we cannot guarantee absolute security. You are responsible for protecting your account credentials, securing your device, and using appropriate safeguards when storing checkout profiles or other sensitive information locally.

11. Your Choices and Privacy Rights

Depending on where you live and subject to applicable exceptions, you may have the right to:

• Request access to or a copy of personal information we maintain about you.
• Request correction or deletion of personal information.
• Request restriction of or object to certain processing.
• Receive certain information in a portable format.
• Opt out of certain sales, sharing, targeted advertising, or profiling where applicable.
• Withdraw consent where processing is based on consent.
• Appeal our decision regarding a privacy request where applicable.

To exercise a privacy right, email support@stellara.io with the subject line "Privacy Request" and describe your request. We may ask for information reasonably necessary to verify your identity and authority. Authorized agents may submit requests where permitted by law. We will not unlawfully discriminate against you for exercising a privacy right.

You may unsubscribe from promotional emails using the link in the message or by contacting us. You may still receive transactional, security, billing, or service-related communications.

12. U.S. State Privacy Disclosures

Residents of California and certain other U.S. states may have additional rights regarding categories of personal information collected, sources, business purposes, recipient categories, correction, deletion, access, portability, and opt-outs. The categories we may have collected during the preceding 12 months are described in Section 3; the purposes are described in Section 4; and the categories of recipients are described in Sections 6 through 8.

We do not knowingly sell or share the personal information of individuals under 18. If applicable law treats our use of certain analytics or advertising technologies as a sale or sharing of personal information, you may submit an opt-out request as described in Section 11. We honor legally recognized browser-based opt-out preference signals, such as Global Privacy Control, where required.

13. International Data Transfers

Stellar is based in Sheridan, Wyoming, and personal information may be processed in the United States and other countries where we or our service providers operate. These countries may have data protection laws that differ from those in your jurisdiction. Where required, we use appropriate safeguards for international transfers, such as contractual protections or other lawful transfer mechanisms.

If you are in the EEA or United Kingdom, you may also have the right to lodge a complaint with your local data-protection authority. We encourage you to contact us first so we can attempt to address your concern.

14. Children

The Services are intended for users who are at least 18 years old. We do not knowingly collect personal information from children under 13, or from a higher minimum age where required by applicable law. If you believe a child has provided personal information to us, contact us so we can investigate and take appropriate action.

15. Third-Party Services and Links

The Services may contain links to, integrate with, or interact with third-party websites, retailers, social platforms, applications, and services. Stellar does not control and is not responsible for their privacy, security, availability, or data practices. Review the policies of each third party before providing information or directing the Services to interact with it.

16. Changes to This Privacy Policy

We may update this Privacy Policy to reflect changes to the Services, our practices, or applicable law. We will post the updated version and revise the "last updated" date. Where required, we will provide additional notice or obtain consent. Your continued use of the Services after the effective date of an updated Policy is subject to the updated Policy.

17. Contact Us

Questions, complaints, or privacy requests may be sent to:

Address: Sheridan, Wyoming

Email: support@stellara.io